On Pay It Forward Day, a group of Steak ‘n Shake employees decided to buy one customer’s meal. That single act initiated a chain reaction of kindness that just kept giving.

I loved this for a few reasons.

1. The employees initiated this act of kindness. No one asked them to do it. The company did not plan it.

2. There is pure joy on their faces. With their generosity, they made their work more meaningful and rewarding.

3. Pay It Forward worked! Their single act of kindness led to a day-long giving chain. One car after another, surprised customers received a free meal and then passed it along to the next.

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